Our Services
Pre-sale service
We have the engineers whose rich experience of bearing grinding machine and surface grinding machine , first we Introduce our company’s history and all products details and machine advantage to customers and then recommend the models and configurations according to customers demand, and provide the further grinding machines details(bearing grinding, spherical roller grinding, surface grinding) to customers according to their needs, so that customers get the initial messages about machines details, can help our customers solve their question and assist to their choice.
Sale Service
We will do deep discuss with our clients for demand, analyse the demands from multiple side, include grinder model, accuracy, processing size, processing cycle, production efficiency, machine working life, operation notice, safe points, and processing precision(surface roughness, roundness etc.), machine maintenance and about business term(payment ,delivery time, guarantee etc.), and help customers build the full production line.
Quality Control
Our production is basis on international ISO9001 certification and both technical agreement, strictly control quality, monitor every production link, such as cast material of grinding machine body, spare parts processing, hydraulic unit, pneumatic unit, electronic unit, and controller checking etc. and even assembling machine, commissioning machine(bearing raceway grind, surface grind, od grind, id grind, end surface grind )
Packing And Loading
We make the firmly package of machine According to custom demand of customers country, and treat with fumigation for the wooden box, and strictly control the delivery time, ensure customers receive the goods on time, do the optimal difference freight way according to customers requirements, for easy to start to running the project after receive the goods, we will put the kinds of documents, including the goods instruction, operation instruction, circuit diagram, panel operation file, maintenance file and related videos.
Training
When the initial inspect to machine,We will conduct the first training for the customers in our factory, training content including the structure of machine,function of every unit, panel operation, operation notice, maintenance of machine etc, when the second training, will train the problems which actually meet at actual working. all customers engineers will be the expert of machine after the two training.
After Sale Service
We provide one more year quality guarantee for whole machine, and provide the constant service and technical support and machine soft update, we will help customer solve the problem by video or face to face on time. also provide the dedicated solution in bearing industry and surface grinding industry.